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RMA Procedures

To better serve you as our valuable customer and in order to deliver the quickest and reliable services we have developed a new Return Material Arrangement (RMA) system therefore to provide the quickest possible response.

Before applying for the RMA service, it is very important that you have already read through our Terms and Conditions for the coverage of our Warranty Policy and Cancellation and Return Policy.


Please follow the below steps for opening a RMA case:


A. Create a New RMA Case


Step 1: Click on the RMA Center Session in "My Account"


Step 2: Create a new RMA Case


Your customer information will be generated automatically, unless wrong order number or Surname provided. You just need to fill in the required information under “Return information” session. The more and accurate information is given, the faster and easier the return process will be.




After you have clicked the "Submit" button, and uploaded the required photo(s), we will review your request and keep you updated via email.

You can also check your RMA case status by the following steps: 


B. Check RMA Case Status

Step 1: Fill in Case no. & Case Contact Email Address



Step2: Check the Status

Please wait...