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CONTACT US
Contact Us
eGlobal Central offers several ways for you to contact us:
Back To Business
We're back to business. Your orders placed on 12-15 February, 2021 will have a slight delay because 12-15 February, 2021 is our holiday. We will try our best to process your inquiry and place your order as soon as possible. Thanks for your understanding and patience.
FAQ
Visit our FAQ page to look for answers to "frequently asked questions".
Submit a Ticket for Post-Sales Enquiries 
You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.
Request for Refund 
If you wish to return an item or want to know more about our warranty, please click here.
Business Hours
We work from Monday to Friday 03:00 - 12:00 (GMT+1) (except holidays). During business hours, you could contact our Customer Service Team via submit a ticket.
General Public Holidays
eGlobal Central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails and tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.
Should you need urgent assistance, please contact us by submitting a ticket and we will try our best to provide our limited feedback as soon as possible.
Public Holidays in 2021
| The first day of January | 1 January | Friday |
| Lunar New Year's Day | 12 February | Friday |
| The second day of Lunar New Year | 13 February | Saturday |
| The fourth day of Lunar New Year | 15 February | Monday |
| Good Friday | 2 April | Friday |
| The day following Good Friday | 3 April | Saturday |
| The day following Ching Ming Festival | 5 April | Monday |
| The day following Easter Monday | 6 April | Tuesday |
| Labour Day | 1 May | Saturday |
| Birthday of the Buddha | 19 May | Wednesday |
| Tuen Ng Festival | 14 June | Monday |
| Hong Kong Special Administrative Region Establishment Day | 1 July | Thursday |
| The day following the Chinese Mid-Autumn Festival | 22 September | Wednesday |
| National Day | 1 October | Friday |
| Chung Yeung Festival | 14 October | Thursday |
| Christmas Day | 25 December | Saturday |
| The first weekday after Christmas Day | 27 December | Monday |
Our Details
Our office is located at the following address:
9th Floor, Kwai Shing Industrial Building stage II,
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK
*Please note that this number is only for administrative and marketing purposes. No requests for information about our products or your order will be processed.
